How long does it take to ship or even get a confirmation?

[RipperJim]

On 2/15 I placed an order for substrate, salt, rocks, etc. to start up a new tank. Haven’t heard anything.

Jim

[sliphorn]

On 2/15 I placed an order for substrate, salt, rocks, etc. to start up a new tank. Haven’t heard anything.

Jim

..
Check your spam.
..

[RipperJim]

Spam has been checked and still nothing.

Hoping this company still in business?

[ProLogic]

On 2/15 I placed an order for substrate, salt, rocks, etc. to start up a new tank. Haven’t heard anything.

Jim

Just use the contact form and send an inquiry. The forum isn't going to know much about your order.

[RipperJim]

I sent a request via the contact form prior to submitting an order. Did not hear back from that route either. Kinda disappointed.

[RipperJim]

I got a reply from Mustafa. Crisis averted.